Terms and Conditions
The operator of the e-shop mmabox.sk is KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic, Company ID: 52 588 149, VAT No.: 2121076342, Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 139859/B
Telephone number: +421 949 85З 6ЗX
E-mail address: kvsporteu@gmail.com
The seller is KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic, Company ID: 52 588 149, VAT ID: 2121076342, Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 139859/B
Telephone number: +421 949 85З 6ЗX
E-mail address: kvsporteu@gmail.com
ARTICLE I. GENERAL PROVISIONS
1.1. These terms and conditions apply to purchases in the seller's online store operated at the website boxerko.sk (hereinafter referred to as the "e-shop"), and further define and specify the rights and obligations of the seller and the buyer.
1.2. All contractual relationships are governed by the law of the Slovak Republic. If the buyer is a consumer, relationships not regulated by these terms and conditions are governed by Act No. 40/1964 Coll. - Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on Amendments to Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises and on amendments and supplements to certain acts (hereinafter referred to as the "Act on Consumer Protection in the Sale of Goods Under a Distance Contract"), Act No. 22/2004 Coll. on electronic commerce and on amendments and supplements to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments and supplements to certain acts as amended by Act No. 284/2002 Coll. (hereinafter referred to as the "Act on Electronic Commerce"). If the buyer is not a consumer, relations not regulated by these terms and conditions shall be governed by Act No. 513/1991 Coll. – Commercial Code. All cited legal regulations shall be understood as amended.
1.3. The seller is KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic, Company ID: 52 588 149, Tax ID: 2121076342, Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 139859/B.
1.4. The seller is also:
1.4.1. the operator of the electronic commerce system operated via the seller's website (hereinafter referred to as the "e-shop").
1.4.2. operator of the information system/information systems within the meaning of the provisions of Article 136/2014 Coll. of the Act on the Protection of Personal Data and on Amendments to Certain Acts.
1.5. The buyer is any natural or legal person who has completed and sent an order via the seller's website, received an email notification of receipt of the order and paid the purchase price.
1.6. The consumer is a natural person who, when concluding and fulfilling a consumer contract, is not acting within the scope of his business activity, employment or profession. The amendment to Act No. 250/2007 Coll. on Consumer Protection, effective as of 01.05.2014, excluded from the definition of a consumer legal persons who purchase products or use services for personal use or for the use of members of his household. A consumer is not a corporate customer, i.e. a customer who purchases goods for a company (indicates the company ID, VAT number or VAT number when ordering). Corporate customers are also not entitled to return goods without giving a reason or to withdraw from the contract. The relationship between such a customer and the seller is not governed by the Civil Code, but by the Commercial Code.
1.7. The legislator defined a distance contract as a contract between the seller and the consumer agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, e-mail, telephone, fax, mailing list or offer catalogue.
1.8. An off-premises contract is defined as a contract between the seller and the consumer: concluded in the simultaneous physical presence of the seller and the consumer at a place other than the seller's premises, the conclusion of which was proposed to the seller by the consumer at a place other than the seller's premises. Concluded at the seller's premises or by means of distance communication immediately after the individual and personal address of the consumer by the seller at a place other than the seller's premises, or concluded during a sales event or in
connection with it.
1.9. For the purposes of these Terms and Conditions, a durable medium is understood to be a means that allows the consumer or the seller to store information addressed to him in a manner that allows its use in the future for a period of time corresponding to the purpose of this information and that allows the unchanged reproduction of the stored information, in particular paper, e-mail, USB key, CD, DVD, memory card, computer hard drive.
1.10. By completing the order form and sending the order with the obligation to pay, the buyer also confirms that he has become familiar with these Terms and Conditions, which form an integral part of each contract and are always accessible in the relevant section on the seller's website.
ARTICLE II. ORDERING GOODS (CONCLUSION OF A PURCHASE CONTRACT)
2.1. An electronic order for goods made in the form of a completed order form is a proposal to conclude a purchase contract by the buyer.
2.2. The acceptance of the order for goods by the seller, and thus the conclusion of the purchase contract, occurs on the basis of a written confirmation of the conclusion of the purchase contract, pursuant to the Act on Consumer Protection in Distance Selling No. 102/2014 (specifically Section 6): the seller is obliged to provide the consumer with a confirmation of the conclusion of the contract on a durable medium immediately after the conclusion of the distance contract, at the latest together with the delivery of the goods.
2.3. In the case of an order via the order form "order", the buyer is obliged to choose the form of payment of the purchase price in the manner chosen in the order, otherwise the purchase contract will not be concluded. The seller hereby informs the buyer and the buyer acknowledges and agrees that the obligation to pay the price is part of the order.
2.4. In the case of an email order, the buyer is obliged to pay the purchase price based on the order or invoice issued and delivered by the seller to the buyer (also electronically). After the payment is credited to the seller's account, the seller informs the buyer that the goods will be sent to the address provided by the buyer. If payment in cash on delivery is agreed: the seller sends the ordered goods to the buyer together with an invoice. The buyer is obliged to take over the ordered goods and pay the purchase price.
2.5. The contract is concluded for a fixed period and terminates upon the fulfillment of the obligations of the seller and the buyer.
2.6. A distance contract is a consumer contract that is concluded between a business entity and a consumer, while the consumer has the opportunity to familiarize himself with the content of the contract, but does not have the opportunity to influence its content.
2.7. If the buyer is a consumer, if the seller fails to fulfill the purchase contract because he cannot deliver the ordered goods, he is obliged to inform the consumer immediately and refund the price paid for the goods within 15 (in words: fifteen) days, unless the seller and the consumer agree on a replacement.
2.8. The buyer is entitled to cancel an electronic order without giving a reason within 24 (in words: twenty-four) hours of its sending - creation. The order can be canceled exclusively in writing (by e-mail). In the event of cancellation of the order, the buyer is not charged any fees related to the cancellation of his order.
ARTICLE III. PURCHASE PRICE AND PAYMENT TERMS
3.1. The price of products or services ordered through the e-commerce (hereinafter referred to as the "purchase price") is always generated specifically for each customer. If payment in cash on delivery is agreed: the seller will send the ordered goods to the buyer together with the invoice.
3.2. The seller does not guarantee the temporal validity of the purchase prices in the case of the same order in any period of time. For the avoidance of doubt, the purchase price generated in the case of a specific order does not change after its payment, within the due date.
3.3. The purchase price is considered paid on the day the funds are credited to the seller's account (or in the case of payment on delivery in cash, at the moment of cash payment, or its confirmation by issuing a receipt).
3.4. The method of payment of the purchase price (payment method) and the total costs related to the order itself and delivery of the goods (the payment method is chosen by the buyer in the process of ordering goods on the website of the shopping portal) is stated in the order form with the total cost calculation.
3.5. In the case of issuing an invoice, it is necessary to indicate the number of the generated invoice as a variable symbol when paying. An incorrectly specified variable symbol by the Buyer during payment results in incorrect settlement of the purchase price and the Buyer bears all risks associated with it.
3.6. After choosing the method of payment of the purchase price, via the order form, the Buyer is obliged to pay the Seller the purchase price, with the exception of a special agreement between the Seller and the Buyer, which the Seller will clearly confirm to the Buyer in writing (or electronically) after placing the order.
3.7. If any of the payment methods contains information about
costs of making such a payment, the buyer is obliged to bear the costs of making this payment, which are stated in the given payment in the user environment of the e-shop.
3.8. The amount of the purchase price of the goods, including all additional fees (e.g. related to the form of payment and the form of delivery of the goods), are stated in the order form before the order is placed. However, the seller is entitled to assess each order individually and unilaterally at its own discretion to internally determine an order in which the buyer, in addition to the purchase price for the goods, no longer pays any additional costs in connection with the method of payment, the amount of the order and the delivery itself, without the need to indicate a change in these terms and conditions by the seller. This change does not affect the concluded purchase contract.
3.9. The seller will send the buyer a tax document - invoice in electronic form upon request, to the buyer's email address entered in the user environment of the e-shop when placing the order.
3.10. Bank fees for the payment of the purchase price and transportation costs by the buyer are governed by the contract between the buyer and the buyer's bank. The seller is not responsible for the amount of such or similar fees related thereto.
3.11. The seller may create an opportunity (possible form) on the website through which the buyer can obtain a discount on the total purchased goods. The seller is entitled to unilaterally, without the need to indicate a change in these terms and conditions, change and modify the emergence, termination and conditions of the possible method (form) of obtaining such a discount. This change does not affect the conclusion of the purchase contract.
ARTICLE IV. DELIVERY TERMS
4.1. The goods will be delivered to the buyer via a transport partner chosen by the buyer as part of their order. The goods will be delivered to the buyer no later than 5 (in words: five) business days from the payment of the purchase price (fulfillment of this obligation is subject to the availability of the goods in stock). In the case of a multi-item order, individual items may be shipped from different locations. If required by the nature of the goods or if such an obligation is expressly determined by the relevant mandatory legal norm to which the legal relationship between the seller and the buyer is subject, the seller is obliged to deliver to the buyer, as part of the delivery, such documentation, information and documents relating to the delivered goods that are necessary for the acceptance and use of the goods. The documentation will be delivered in the Slovak language, unless the aforementioned legal regulation specifies otherwise.
4.2. If the buyer does not raise objections to the non-delivery of the goods and documents delivered with them within 2 (in words: two) business days from the delivery of the goods, it is assumed that the goods were delivered to the buyer properly, unless the contrary is proven.
4.3. According to the Consumer Protection Act in Door-to-Door Sales and Mail Order Sales, which also applies to the purchase of goods and services via the Internet, unless the seller and the consumer (buyer) agree otherwise, the seller is obliged to fulfill the consumer's order within 30 (in words: thirty) days of its delivery. If the seller fails to fulfill the contract because he cannot deliver the ordered goods or provide the service, he is obliged to inform the consumer thereof without delay and to refund the price paid for the goods or the advance payment within 15 (in words: fifteen) days, unless the seller and the consumer agree on a substitute performance. The place of delivery of the ordered goods or services is the address specified by the buyer in the order.
4.4. The seller will immediately inform the buyer of the impossibility of delivering the goods, as well as in cases of force majeure or reasons for which the seller or the carrier/delivery person/courier is not responsible. In this case, the seller will offer or provide the consumer with a substitute performance and proceed in accordance with the terms and conditions of sale and legal regulations.
4.5. The seller will deliver the goods to the buyer at the address specified by him when placing the order and exclusively to the person listed as the buyer. Delivery or issue of the goods to a person other than the buyer is not possible without the specific prior written consent of the seller and the documents required by the seller. For this reason, it is necessary for the buyer to correctly state his identification data when ordering the goods and the data for the delivery of the goods. The deliverer of the goods is entitled to use appropriate means to ascertain and verify with the person receiving the goods whether this person is the buyer and whether he is entitled to take over the goods. If circumstances so require, the seller and the buyer may agree on an extension of the delivery period or on a substitute performance of the same quality and price. In the event of a special request, the delivery period is extended by additional working days, which will be notified to the buyer electronically.
4.6. The seller will deliver the goods through third parties (transport, courier and shipping companies).
4.7. The delivery of the goods is carried out by handing them over to the first carrier for transportation for the benefit of the buyer.
4.8. The seller of the goods before sending them to his
lady will pack and mark in the manner agreed in the purchase contract, or in the usual manner, corresponding to the agreed method of delivery and use.
4.9. The seller's shipping costs are not included in the purchase price of the goods. These will be calculated in the order form and in the generated invoice, or in the price offer sent by email, and the buyer undertakes to pay them together with the purchase price. The seller is entitled to unilaterally and at his own discretion internally determine the value or nature of the order for which the buyer no longer pays the shipping price. The fact of payment or non-payment of the transport price by the buyer will be displayed in the order or on the website of the e-shop. The seller is entitled to unilaterally change and modify the value or nature of the order (concluded contract) without the need to indicate a change in these terms and conditions, for which the buyer does not pay the cost of transportation. This change has no effect on concluded purchase contracts.
ARTICLE V. ACCEPTANCE OF GOODS, ACQUISITION OF OWNERSHIP, PASSING OF RISK OF DAMAGE
5.1. The seller, forwarding, transport or courier company or delivery service is entitled to notify the buyer of the delivery of the goods by e-mail, text message or other appropriate form (e.g. by telephone). At the same time, the buyer agrees that the seller will provide this data of the buyer to the forwarding, transport or courier company.
5.2. When taking over the goods, the buyer is obliged to prove his identity to the carrier by means of valid identity documents (citizen's card or passport). These documents must show the identity of the buyer and the authorization to take over the goods. Otherwise, the goods may not be handed over by the seller/carrier.
5.3. If the buyer does not take over the goods, the seller will store them in his premises or at the address of the company's headquarters and invite the buyer to pick them up. In case the buyer does not pick up the product within 30 (in words: thirty) working days from the date of delivery of the written request, upon expiry of the period for additional acceptance of the goods, the contractual relationship established by the purchase contract between the seller and the buyer shall cease.
5.4. Ownership of the goods that make up the delivery is transferred to the buyer when the buyer takes over the goods at the place of delivery designated by him (i.e. agreed in the purchase contract according to the buyer's order), and it does not matter whether the buyer takes over the product in person or through an authorized/authorized person.
5.5. The risk of damage to the goods that make up the delivery passes to the buyer at the same time as ownership is acquired. In the case mentioned in para. 5.3. of this article, the risk of damage to the goods and responsibility for damage to the goods passes to the buyer on the day the buyer did not take delivery of the goods at the first delivery attempt.
5.6. When taking over the goods, the buyer is obliged to check the integrity of the packaging and the completeness of the delivery, especially the number of transport packages (packages/shipments). In case of any obvious defects detected in connection with the transport and goods, the buyer is obliged to notify the seller of these without delay, at the latest within 12 (in words: twelve) hours electronically or by telephone. The buyer is obliged to indicate on the transport document all obvious damage to the shipment and damage to the packaging. If any other violation of the packaging or the shipment is detected due to unauthorized opening of the shipment, the buyer is obliged not to accept the shipment from the carrier/delivery person.
5.7. By signing the acceptance protocol, the buyer confirms that the shipment was received intact. If the buyer does not object to the non-delivery of the goods and the non-delivery of the documents supplied with the goods within 24 (in words: twenty-four) hours from the delivery of the goods, based on the confirmed delivery and waybills, it is assumed that the goods were properly delivered to the buyer, unless the contrary is proven.
ARTICLE VI. WITHDRAWAL FROM THE PURCHASE AGREEMENT
6.1. According to the law, only the consumer has the right to withdraw from the contract. A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.
6.2. The legal right to return the goods without giving a reason arises only when the consumer (buyer) purchased the goods through:
6.2.1. a contract concluded at a distance (a contract between the seller and the consumer agreed and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, electronic mail, telephone, fax, address letter or offer catalog)
6.2.2. contracts concluded outside the seller's premises (contracts between the seller and the consumer concluded during the simultaneous physical presence of the seller and the consumer at a place that is not the seller's premises; contracts for the conclusion of which a proposal was made to the seller by the consumer at a place that is not the seller's premises; contracts concluded at the seller's premises or
by means of distance communication immediately after an individual and personal address of the consumer by the seller at a place that is not the seller's business premises or a contract concluded during or in connection with a sales event).
6.3. Information on the possibility (right) of withdrawal from the purchase contract: The consumer may withdraw from the purchase contract, even without giving a reason, within 14 (in words: fourteen) calendar days from the day on which the consumer or a third party designated by him, with the exception of the carrier, takes over the goods, i.e. this period ends after 14 (in words: fourteen) days from the day on which the consumer or a third party designated by him, with the exception of the carrier, takes over the goods. However, if the end of this period falls on a public holiday, the period is extended to the next working day. The consumer may withdraw from a contract, the subject of which is the delivery of goods, even before the start of the withdrawal period.
6.4. When exercising the right to withdraw from the contract, the buyer (consumer) shall inform the seller of his decision to withdraw from this contract by a clear statement. The buyer (consumer) may use the withdrawal form if it has been provided to him by the seller. The model form for the notice of withdrawal from the contract is also available on the seller's website - HERE, or it will be sent to the consumer by e-mail or post upon request.
6.5. The withdrawal period is observed if the consumer sends (sends) the notice of exercise of the right to withdraw from the contract before the withdrawal period expires, i.e. no later than the 14th (in words: fourteenth) day from the date on which the withdrawal period began to run, or if the end of this period falls on a public holiday, the period is extended to the following business day.
6.6. After withdrawal from the contract, the seller will refund to the consumer all payments made by him in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivering the goods to the consumer. This does not apply to additional costs if he has chosen a type of delivery other than the cheapest standard delivery method offered by the seller. Payments will be refunded without undue delay, no later than 14 (in words: fourteen) days from the date on which the consumer's notification of withdrawal from this contract is received by the seller. Their payment will be made in the same way as the buyer used for payment, unless he expressly agreed to a different method of payment, without charging any additional fees.
6.7. Payment for the purchased goods will be refunded to the buyer only after the returned goods have been delivered back to the seller's address or after submission of a document proving the return of the goods, whichever comes first.
6.8. In the event of withdrawal from the contract, the consumer shall only bear the costs of returning the goods to the seller or a person authorized by the seller to take over the goods.
6.9. The consumer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods no later than 14 (in words: fourteen) days from the date of withdrawal from the contract. This does not apply if the seller proposes to collect the goods in person or through a person authorized by him. The period according to the first sentence is considered to have been observed if the goods were handed over for transport no later than on the last day of the period.
6.10. The consumer acknowledges the fact that if gifts are provided with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the consumer's right to withdraw from the contract pursuant to Section 7 of Act No. 102/2014 Coll., the gift contract loses its effect and the buyer is obliged to return the related gifts, etc., together with the returned goods.
6.11. The legal conditions set out in the Commercial Code apply to withdrawal from the contract by buyers-business entities.
6.12. The seller recommends (but does not order) the buyer to send the returned goods by registered mail and to insure such a shipment.
6.13. The buyer has the right to unpack and test the goods in order to determine their properties and functionality. If the goods are damaged, broken or non-functional, then the buyer is already responsible for such a reduction in the value of the goods.
6.14. The buyer is only responsible for the reduction in the value of the goods that occurred as a result of such treatment of the goods that goes beyond the treatment necessary to determine the properties and functionality of the goods.
6.15. In the event that the buyer withdraws from the contract and delivers to the seller goods that are used, damaged or incomplete, the buyer undertakes to pay to the seller the value by which the value of the goods has been reduced pursuant to the provisions of Section 457 of the Civil Code in the actual amount and the costs incurred by the seller in connection with the repair of the goods and their restoration to their original condition calculated according to the price list for (post)warranty service of the goods.
The buyer is obliged, pursuant to this point of the terms and conditions, to pay the seller compensation not exceeding the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract.
6.16. Address of the seller (for exercising the right of withdrawal from the contract): :
Račianska 88B, 831 02 Bratislava, Slovak Republic.
6.17. Seller's e-mail address (for exercising the right of withdrawal): kvsporteu@gmail.com
ARTICLE VII. PROTECTION OF PERSONAL DATA
7.1. When processing personal data, the controller (seller) shall proceed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter referred to as the "GDPR") and Act No. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain laws.
7.2. Detailed information on how we collect, process and protect the personal data of our customers when using our services is regulated in the Privacy Policy.
ARTICLE VIII. USER ACCOUNT
8.1. The Buyer has the right to set up a user account by registering.
8.2. The Buyer is obliged to enter access data before entering the user account.
8.3. The Buyer's identification data entered during registration are considered to be data entered when ordering any goods that the Buyer makes after logging into his user account.
8.4. The Buyer may not provide access data or any other access to the user account to third parties. The Buyer is obliged to take all reasonable measures to keep them confidential. The Buyer is fully responsible for the unauthorized use of these access data or user account and for the damage caused to the Operator (Seller) or third parties. In the event of loss, theft or other violation of the right to use these passwords, the Buyer is obliged to notify the Operator of this fact without undue delay. The Operator will provide the Buyer with new access data within a reasonable period of time.
ARTICLE IX. ALTERNATIVE DISPUTE RESOLUTION
9.1. The Buyer-consumer - has the right to contact the Seller with a request for redress (by e-mail to kvsporteu@gmail.com) if he is not satisfied with the way in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 (in words: thirty) days from its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll.
9.2. ADR entities are authorities and authorized legal entities pursuant to Section 3 of Act 391/2015 Coll. The consumer may submit a proposal in the manner specified in Section 12 of Act 391/2015 Coll. The competent entity for alternative dispute resolution is the Slovak Trade Inspection, www.soi.sk or another person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the consumer has the right to choose which of the aforementioned alternative dispute resolution entities to contact. The consumer may also file a complaint via the alternative dispute resolution platform RSO, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.
9.3. Alternative dispute resolution may only be used by a consumer-natural person who, when concluding and performing a consumer contract, is not acting within the scope of his business activity, employment or profession. Alternative dispute resolution only concerns a dispute between the consumer and the seller, arising from or related to a consumer contract. Alternative dispute resolution only concerns distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution up to a maximum of EUR 5 including VAT.
ARTICLE X. USE OF THE E-SHOP
10.1. The Operator hereby grants the Buyer a non-exclusive license to use the e-shop in the manner provided for in these Terms and Conditions.
10.2. The Operator has the right to change the e-shop, i.e. its technical solution and/or user interface.
10.3. The Operator has the right to limit or interrupt the functionality of the e-shop or access to it for a period of time necessary for the maintenance or repair of the e-shop.
10.4. The Buyer is obliged to comply with the valid and effective legal regulations of the Slovak Republic and the European Community when using the e-shop. The Buyer is obliged to compensate in full for any damage that the Operator, the Seller or third parties may suffer as a result of the Buyer's breach of this obligation.
10.5. In the event of a breach of these Terms and Conditions or the Purchase Agreement or valid and effective legal regulations, the Operator has the right to cancel the user account.
ARTICLE XI. OPERATOR'S REPRESENTATIONS
11.1. The Operator declares that the data records in the e-shop, as an electronic system, are reliable and are carried out systematically and are protected against changes.
11.2. Due to a technical error in the e-shop, the purchase price of the goods may be displayed, the amount of which does not correspond to the usual price for such goods on the market; in such a case, the operator (seller) is not obliged to deliver the goods at the displayed purchase price, contacts the buyer and informs him of the actual purchase price of the goods and the buyer has the right to decide whether to accept the goods at the actual purchase price and if this does not happen, the purchase contract is cancelled from the beginning.
11.3. The buyer acknowledges that the photographs of the goods in the e-shop may be illustrated or may give a misleading impression as a result of their conversion into a display on the buyer's technical means, therefore the buyer is obliged to always familiarize himself with the full description of the goods and, in case of any ambiguities, contact the operator (seller).
11.4. The contact details of the operator for communication with the buyer are provided in the user interface of the e-shop in the Contacts section.
ARTICLE XII. FINAL PROVISIONS
12.1. The supervisory authorities are:
Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Supervision Department
tel. no. 02/58 27 21 72, 02/58 27 21 04
https://www.soi.sk/sk/Kontakt.soi
Regional Public Health Authority Bratislava
Ružinovská 8, 820 09 Bratislava
Tel. no. 02/43338 286, +421 917 426 111
www.ruvzba.sk
12.2 The consumer has the option of contacting the body for alternative consumer dispute resolution, which is (albeit non-binding) authorized to assess any disputes between the consumer as an e-shop buyer and the e-shop operator.
12.3. The terms and conditions apply to the extent and wording in which they are stated in the seller's online store on the day the order is sent to the buyer.
12.4. The seller reserves the right to change the terms and conditions without prior notice. The obligation to provide written notice of changes to the terms and conditions is fulfilled by posting them in the e-shop mmabox.sk
12.5. Detailed information on complaints is provided in the Complaints Procedure.
12.6. These Terms and Conditions are valid and effective from 01.12.2021.
